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Dispatch and Delivery

Useful information for ordering

How long will my order take to arrive?

I am worried my order is taking too long

Returns and Refunds

Useful order information

Can I return my order if I am not happy?

How do I return the product?

What warranty period do you offer?

The Returns Form asks for a Serial Number, where can I find it?

Questions about my Camera


My camera will not turn on, what should I do?

I have lost my product manual, can I find it on your website?

The camera lens is stuck and will not open, retract or extend, what can I do?

Do I need the CD my camera came with to transfer images from my camera to computer?

Luxmedia WP240

Why is there condensation in my camera and what can i do?

Why can't I change the ISO on my WP240?

Luxmedia Z212

Where can I find the password to connect my camera to my phone?

What is the best way to transfer videos from my camera to my phone?

What phone operating systems are compatible with my Z212?

How many images can the camera take before running out of battery?

How long can you record a video for?

Luxmedia Z35

How many photos can the internal memory of my Z35 Bridge Camera hold?

Questions about my Camcorder

10GW Car Cam

How do I get the SuperCar software to work on my iMac?

What Memory Card would you recommend I use with my car cam?

How do I ensure important videos do not overwrite?

DVC 5.10

Is the on-board microphone omnidirectional or directional?

Questions about my Sport Optics


I'm a first time buyer and I'm not familiar with the technical terms used on the product pages, where can I get help?

Is my eyepiece cover broken?

How can I take better care of my binoculars?

Can I attach my binoculars to a tripod?

Will the PRAKTICA digiscoping accesories work with all spotting scopes?

My Binoculars have become sticky, what should I do?

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