If you're concerned that your order has not arrived, please wait the estimated delivery time before sending our care team an email (firstname.lastname@example.org). Alternatively call our customer services helpline on +44(0)1494 768660 and we'll get back to you as soon as we can.
If your order turns up faulty or you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 28 days of receipt. Please fill out our returns formand wait to hear from our customer service team before returning your item to us.
Please note: returns cannot be accepted if the goods have been torn, damaged or tampered with. We ask you to take care of the goods you purchase while they are in your possession. This means that you may inspect the goods but tags should not be removed from any item and the original packaging should be retained.
If your order develops a fault after 28 calendar days from receipt, providing the item is within its warranty period, you are entitled to a warranty repair. Each product webpage will detail your warranty terms and conditions. If you believe you are entitled to a warranty repair please complete our Warranty Request Form and wait to hear from our customer services team.
For more information regarding our returns or warranty policy please contact our care team on +44(0)1494 768660 or email email@example.com.
Please make sure the battery is inserted correctly. The
terminals on the battery must touch the contacts on the camera and the arrow
on the battery must point towards the camera. Additionally please make sure that the
terminals are clean.
remove the battery if the camera is not being used for an extended period of
No you do not need the CD to transfer images and videos from
your camera to your computer. The CD includes the camera manual in 5 languages
and video editing software. Connect your camera to your computer using the USB cable provided or insert your memory card into your computer using a memory card reader.
Condensation may occur when there is a sudden change in temperature or your camera is placed in cold water. Please download the manual on the camera product page to find out how to avoid and clear away condensation.
The video time is dependent on the chosen resolution of the video and the size of the memory card. However it's important to note that the video will stop recording when the 29 minutes recording time has been reached or the file size is over 4GB.
Once your car cam detects vibrations caused by a collision, the Collision Detection function will launch Emergency Mode. This ensures a new file is created for your content, which is protected against the normal overwritten recording cycle.
When Emergency Mode launches you will be able to see the word 'Emergency' in red on the LCD Screen. If you are worried that the camera has not launched into Emergency Mode you can manually touch the triangle symbol on the LCD screen. Collision Detection function is set to medium by default.
Deciding which binoculars to purchase can be a
confusing task, so we’ve put together a Binocular Buying Guide which will explain the most commonly used terms and should
help you find the correct binoculars for your
If you still need
help or advice, please feel free to contact us at firstname.lastname@example.org or call us on our helpline +441494 768660 .
One eyelet on your eyepiece cover has been cut to ensure that when using your binoculars your eyepiece covers can hang to one side on your neckstrap. This ensures your eyepiece cover won't get in the way when using your binoculars and won't be misplaced when on the go.
Please make sure that your binoculars are stored in a cool, dry
place. If your binoculars have rubber fold-down eye-cups, it's important that you ensure they are stored with the eye-cups rolled up in order to avoid damage and
The majority of our binoculars can be attached to a tripod when using our PRAKTICA Tripod Adapter. You can find out if your binoculars are tripod compatible by reading the product specification table on the specific product page.
Firstly we recommend that you store your binoculars in a cool dry place. Additionally you should give you binoculars a clean from time to time. This should stop your binoculars rubberised parts from becoming sticky. If your Binoculars are sticky, firstly give them a good clean, then if they show no improvement,
can try a number of cleaning processes that I have researched among the
binocular community which are :
Warm water and soap,
on an inconspicuous area first using a damp cloth, and be careful not to get
any on the lens or eyepiece