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Warranty & Returns

If your order turns up faulty or you are not completely satisfied with your purchase, you can simply return the item(s) to us in their original condition and packaging within 28 days of receipt. Returns cannot be accepted if the goods have been torn, damaged or tampered with. We ask you to take care of the goods you purchase while they are in your possession. This means that you may inspect the goods but tags should not be removed from any item and the original packaging should be retained.

If your order develops a fault after 28 calendar days from receipt, providing the item is within its warranty period, you are entitled to a warranty repair. This does not cover instances where the products have been damaged due to misuse e.g being dropped, exposed to extreme temperatures or come into contact with water etc.

Returns

To return items, follow the steps below:

STEP ONE

Click here to complete our Returns Request Form and wait for authorisation from our customer service team.

STEP TWO

Once authorised and confirmed, pack the product in its original packaging with all accessories, documentation and completed return form. Please ensure all products are secure before returning them back to us. 

STEP THREE

We will collect your order from your chosen address. Please clearly indicate your unique return number on the outer box.

STEP FOUR

Once we have received your order back and they have been inspected we will issue you with a refund or exchange. Refunds can take up to 5 working days.

Allow up to 3 days from the point of return before chasing our customer services team. We reserve the right to refuse any return.

All rejected units will be returned to you and you may be liable for any costs incurred.

We are unable to despatch a replacement unless a return request form has been approved & a returns reference has been issued.

For more information regarding our returns or warranty policy please contact our support team.

 

Warranty 

Binoculars & Spotting Scopes

PRAKTICA grant a worldwide warranty of 25 years from the date of purchase in accordance with the following conditions:

  • If defects in material and/or workmanship appear, we will take over material costs for the entire warranty period.

  • We reserve the right in such instances to repair or replace the instrument or the defective part at our discretion.

  • During the first five years we will take over all labour costs. This guarantee in no way limits the statutory warranty obligations. In the event that our range of products are updated, we reserve the right to repair defective instruments or to replace them with those of equal value.

  • We undertake no liability for repairs carried out by a repair shop which has not been authorized by us, nor for damages caused by improper use, nor for direct or indirect damages brought about by defects on the instrument.

  • In addition, all parts are excluded from the warranty which are subject to natural wear, such as eyepiece caps, objective lens caps, carry straps, cases, armouring, etc. 

 

Cameras & other digital equipment

  • PRAKTICA grant a worldwide warranty of 1 year from the date of purchase in accordance with the following conditions:

  • We reserve the right in such instances to repair or replace the product or the defective part at our discretion.

  • In the event that our range of products are updated, we reserve the right to repair defective instruments or to replace them with those of equal value.

  • We undertake no liability for repairs carried out by a repair shop which has not been authorized by us, nor for damages caused by improper use, nor for direct or indirect damages brought about by defects on the instrument.

  • In addition, all parts are excluded from the warranty which are subject to natural wear such as straps and cases.

 

Unfortunately, if you placed your order before December 2015 your warranty is no longer valid. Your product was manufactured by the previous owners of PRAKTICA and they have seized production. We can only accept returns for products purchased after January 2016.